An overview of support is as follows.
- Support is available only to paid subscribers. Support will not be provided for users who are not under contract, such as free version or trial users.
- Support is limited to the unique features of Office File Creator.
- Regarding output screens, support is only available from Salesforce standard screens. Only screens that do not include custom development or third-party applications are supported.
- Salesforce features are not supported. About Salesforce standard features, please contact Salesforce Help.
For details about support, refer to the following.