Troubleshooting

• Merge fields are not replaced by record values, but are output as they are.
• Rich text area field values are output with HTML tags.
• The currency symbol for the currency field is not output.
• Number fields are not output with 3-digit comma delimiters.
• Extra decimal places are displayed for number fields.
• The merge field values are output in duplicate.
• The merge field value is output as blank.

• The date "2024/12/31" for the filter criteria for child records results in an error.
• "The amount of data to output has exceeded the limit." is displayed.
• "Template file size exceeds the limit. Reduce the contents of the template file." is displayed.
• "Failed to read the template file. The file format may be incorrect or the file may be corrupt." is displayed.
• Files cannot be downloaded continuously from the custom button.
• Multiple files cannot be downloaded in batch output from the list view.

• "Insufficient Privileges / You do not have the level of access necessary to perform the operation you requested." is displayed.
• "You do not have access to the Apex class named 'OFCController'." is displayed.
• "The OFC_Template record with the Template API Name "XXX" does not exist. Or, you do not have access to the OFC_Template record." is displayed.
• "List has no rows for assignment to SObject" is displayed when a guest user saves a file.

• "We didn't find any Salesforce accounts linked to your Trailblazer.me profile. To create an account, sign up for a free trial of Salesforce." is displayed on the installation screen.
• "503 first byte timeout" is displayed on the AppExchange site.

Excel

Word

• The long text area fields are output as a single line without line breaks.
• Decimal points are truncated.
• Excel formulas are output with misplaced references.
• The borders of the table are not displayed.
• The graphs are not output correctly.
• "We found a problem with some content in 'XXX.xlsx'. Do you want us to try to recover as much as we can? If you trust the source of this workbook, click Yes." is displayed when opening the file.

• The borders of the table are not displayed.
• Merge fields in the table are not wrapped and the columns extend horizontally.

PowerPoint

• The child records are output outside the slide in PowerPoint.
• The borders of the table are not displayed.

Common to PDF and HTML

PDF

• The line spacing is too wide in the output.
• The layout is corrupted.
• The borders of the table are not displayed.
• The row height of the table is too short in the output.
• The text in the table is not centered (vertically) or bottom-aligned.
• Merge fields in the table are not wrapped and the columns extend horizontally.
• The text is misaligned.
• The seal image overlaid on the text is output out of alignment.
• The company logo image is not output.
• Text boxes and shapes are not output.
• Watermarks are not output.

• A one-page template is output as a two-page PDF.
• A blank page is output in PDF.
• Extra borders of the table are displayed in PDF.
• The borders of the table are broken at page breaks in PDF.
• In Acrobat, the thickness of table borders is not displayed uniformly in PDF.
• A portrait-oriented image is output as landscape in the PDF.
• Double-byte characters are not output in PDF.
• "common.apex.runtime.impl.ExecutionException" is displayed.

HTML

• The header and footer of the template are not output when printing the HTML preview in Safari.

• Screen Flow terminates without outputting a file after execution.
• File output processing does not start after the execution in Screen Flow.
• When a Screen Flow is executed in the list view, it does not proceed from the processing screen.
• Multiple files cannot be downloaded in batch output from the list view.
• "Failed to read static resource OFC_Zip. Please clear your browser cache and try again." is displayed when executing a Screen Flow from the list view.

• "The number of results does not match the number of interviews that were executed in a single bulk execution request." error occurred when executing a Record-Triggered Flow.