Error

"Insufficient Privileges / You do not have the level of access necessary to perform the operation you requested." is displayed.

The user lacks permission for Visualforce pages. Grant access to the Visualforce Pages. If you have created a Visualforc...
ErrorPermissionsTemplate Common
Error

"You do not have access to the Apex class named 'OFCController'." is displayed.

The user lacks permissions for Apex classes. Grant access to the Apex Class. All users who use the application need to b...
ErrorPermissionsTemplate Common
Error

"The OFC_Template record with the Template API Name "XXX" does not exist. Please check if the Template API Name is correct." is displayed.

Check the permissions and output button settings. Grant permissions to users for OFC_Template object and OFC_Child Objec...
ErrorPermissionsTemplate Common
Error

"The template file size is too large or has too much content. Reduce the size or content of the template file. Apex heap size too large: XXX" is displayed.

Template File In Excel, delete unused rows and columns. Excel normally saves rows with values and formatting, but for so...
ErrorTemplate Common
Error

"The number of output child records exceeds the allowed value. If the output file contains Long Text Area or Rich Text Area fields, the maximum number of child records is approximately 100-200 records. The upper limit depends on the length of the data type. Aggregate query has too many rows for direct assignment" is displayed.

Child Record Limitations If the child template contains Long Text Area or Rich Text Area merge fields, the maximum numbe...
ErrorTemplate Common
Error

″Failed to read the template file. The file format may be incorrect or the file may be corrupt.″ is displayed.

The application may not support the output pattern. Try the following. If the file has a complex layout, simplify the la...
ErrorTemplate Common
Error

"An internal server error has occurred" is displayed.

Check the error message on the preview screen by clicking the "Preview PDF" button on the OFC_Template record page. More...
ErrorPDF
Error

"common.apex.runtime.impl.ExecutionException: id:xxxx Attempt to de-reference a null object: execute=write:curElem=r row=4" is displayed.

There may be a template file pattern that is not supported by the application The following are possible ways to deal wi...
ErrorPDF
Error

"common.apex.runtime.impl.ExecutionException: id: xxxxx Invalid integer: 0.99999.." is displayed.

The template file may have been created outside of the Microsoft Office desktop version. Create a template file in Micro...
ErrorPDF
Error

When outputting using a flow from the list view or the flow debug screen, the error message "Failed to read static resource OFC_Zip. Please clear your browser cache and try again." is displayed.

Clear your browser cache and try again. If clearing the browser cache does not resolve the issue, close and restart your...
ErrorFlow
Error

"List has no rows for assignment to SObject" is displayed when a guest user saves a file.

It's not supported to save files to Salesforce by guest users. Guest users can only download files.
ErrorExperience CloudTemplate Common
Error

"We didn't find any Salesforce accounts linked to your Trailblazer.me profile. To create an account, sign up for a free trial of Salesforce." is displayed in the Install screen.

This may be a connection issue between your Salesforce account and Trailblazer. Contact Salesforce Help.
ErrorInstall
Error

"503 first byte timeout" is displayed in the AppExchange site.

It is due to a Salesforce Known Issue. Refresh the page or try again later. If access is still not available after 2-3 h...
ErrorInstall