FAQ 2024.10.312025.08.10 Features/Template Operating Environment/Limitations Introduction/Subscription Features/Template Main Features Merge Fields What types of files can be output?How many users and file outputs are available?Is it possible to output a primary object and its related child objects?Is it possible to output multiple master object in one file?How do I output multiple files at once?Is the app available in Flow?How do I attach the file to a record and save it in Salesforce?How do I preview the PDF?How do I set to allow/prohibit file output according to record values?Is it possible to change the template or Excel sheet by record values?How do I update records after file output?How do I send a file as an attachment to an e-mail?How do I save the output logs? How do I set the merge fields?How do I output the reference object field?How do I set a merge field to the file name?Can merge fields be set in the header and footer in Excel/Word?How do I format a Date field? e.g., Mar. 1, 2024How do I output the currency symbol?How do I round a number to a specified number of decimal places?How do I display negative numbers with parentheses? e.g. (1,000)How do I output Rich Text Area fields with formatting?How do I set a formula to merge fields?How do I change the check box field value?How do I output today's date and current time? Child Object Template How many levels of child objects can be output?How do I see the child relationship name?How do I set output conditions for child records?How do I sort child records by fields?How do I output child records in columns (horizontally)?How do I output multiple lines per child record? e.g., Two lines per child recordHow do I put spaces between records in child records?How do I group child records by field values?How do I output child records with different layouts by filter criteria?How do I output a fixed number of rows for child records regardless of the number of records?How do I break a page at a specified number of child rows?How do I output a table header on each page with page breaks for child records?How do I output child record rows with stripes?How do I output only the child records selected in the related list? What file types are available for templates?I want to use my company's Excel/Word/PowerPoint templates.Can Excel template files be used instead of Word for PDF output?Is it possible to output multiple sheets of Excel?Are Office features (Data Validation, Graphs, etc.) available in the template?Are Excel formulas available?Is it possible to use a template created in Google Spreadsheet/Docs?Where are the template files stored in Salesforce?I want to change part of the contents of the template file.Can Ver.1 templates be used in Ver.2? Images How do I output images stored in Salesforce?How do I output images of Rich Text fields?How do I output images of image formula fields?How do I output images of the static resources?How do I output images of related files attached to a record?Is it possible to include a company logo or other image in the template file? Operating Environment/Limitations Operating Environment Limitations What Salesforce Editions are supported by the application?Does the app support Experience Cloud (formerly known as Community Cloud)?Does the application support Salesforce classic?Does the application support mobile devices?What browsers are supported?Is there a connection outside of Salesforce?Will data and files within Salesforce be stored on servers outside of Salesforce?Does the Hyperforce migration have any impact on the app? What is the maximum size of a template file?What are the limitations for creating template files?What are the Salesforce governor limits to consider?What is the maximum number of merge fields?What is the maximum number of child objects?What is the maximum number of child records?How many files can be output in a batch? Introduction/Subscription Introduction Purchase How do I introduce the application?How much Salesforce knowledge is required for the setup?What licenses (editions) are available?What permissions are required for the application?How many Sandbox installations are allowed?Is it possible to extend the trial period for the paid version?How do I check the trial period of the license?How do I migrate the resources from Sandbox to production? How do I purchase the license?What is the price of the paid version?Are there any initial installation fees?Is it possible to make a purchase reservation? e.g., start on April 1.How do I make a payment? Subscription Billing How do I renew my subscription?How do I check my contract renewal date and details?How do I change my credit card?I received a "Payment was unsuccessful" email of an automatic debit error.Will Ver.1/formerly price plans continue to be available?How do I cancel my subscription?I submitted a Customer Portal login link request, but have not received an email. Is it possible to use a mailing list for my billing email?Is it possible to send an invoice to multiple email addresses?How do I change my e-mail, billing address or company name on my invoice?Is it possible to reissue invoices?After payment, an invoice was sent along with the receipt. License Change Support How do I upgrade from Ver.1 to Ver.2?Can Ver.1 templates be used in Ver.2?Is it possible to change the contract from Ver.1 paid version to Standard/Pro?How do I upgrade from Standard to Pro?How do I downgrade from Standard to Pro?Is it possible to transfer a license under contract to another organization? What is your support policy?Can paid trial/free version users get support?Is it possible to take lectures or demos in an online meeting?
